Refund policy

At La Preference, we are committed to providing our customers with the highest quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind.

1. Returns:

   • We accept returns within 7 days of the purchase date.
   • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
   • Proof of purchase is required for all returns.

2. Refunds:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 30 days.

3. Exchanges:

   • If you wish to exchange an item for a different product, please contact us directly to arrange the exchange. Additional charges may apply depending on the price difference between the items.

4. Perishable Items:

   • Due to the nature of our products, we are unable to accept returns or offer refunds on perishable items unless they are defective or damaged upon arrival. If you believe you have received a defective or damaged item, please contact us immediately for assistance.

5. Non-Returnable Items:

   • Certain items are non-returnable, including gift cards, custom orders, and sale items. These items are final sale and cannot be refunded or exchanged unless they are defective.

6. Contact Us:

   • If you have any questions about our return and refund policy, or if you need assistance with a return or exchange, please don't hesitate to contact us at info@lapreference.com.

Please note that this return and refund policy is subject to change without notice. We reserve the right to update or modify the policy at any time to better serve our customers and comply with applicable laws and regulations.